Shipping & Returns

Payment & Delivery:
Goods and Service Prices shown are inclusive of VAT with the exception of products found on our trade website www.ionoriginals.com. VAT may be charged depending on where the goods are being delivered to.

Payment for goods must be made securely via Credit or Debit Card or Paypal at time of checkout.
Payments are accepted via our Secure Hosting platform and Paypal Checkout. Payments will show on the account as 'Ion Originals Ltd'. If you have any payment issues or disputes please contact us on office@ionoriginals.co.uk

With the exception of promotional free postage offers, postage charges apply and are calculated at checkout once delivery destination is selected.
We aim to dispatch all orders within one working day, with exception of holidays. If there is a problem with your order or availability we will contact you. For changes to our normal opening hours please visit our Facebook page.
UK Delivery: Standard delivery is fulfilled by Royal Mail First Class. Once shipping confirmation is received by email the item should be delivered within 1-3 working days
Europe: Standard delivery is fulfilled by Royal Mail Priority AirMail. Once shipping confirmation is received by email the item should be delivered within 5-10 working days depending on destination.
Rest of the World: Standard delivery is fulfilled by Royal Mail AirMail
To check delivery times to areas outside of the EU please see www.royalmail.co.uk

PLEASE NOTE ORDERS OVER 2KG WILL BE SHIPPED BY PREFERED COURIER FOR DETAILS PLEASE CONTACT US FOR DETAILS.

For express dispatch and delivery options please contact us via email: office@ionoriginals.co.uk

In the event we are unable to fulfil an order or delivery destination notification will be given and a full refund issued.
PLEASE NOTE WE DO NOT DELIVER TO SOUTH AFRICA, PLEASE CONTACT OUR SOUTH AFRICAN PARTNER: www.ionoriginals.co.za

Conditions of sale:
By placing an order with us online or over the telephone you are confirming to us that you are an individual consumer who is 18 years old or over and legally capable of entering into binding contracts.
With exception of completed repair services, you have a legal right to cancel a Contract without giving any reason within 14 days of the day after you receive the Goods. This is the "Cancellation Period". You must return the Goods to us (at your own risk and cost) within 14 days of notifying us (via email, office@ionoriginals.co.uk) that you wish to cancel by sending them to:
Ion Originals Ltd Unit 2a Greensfield Court, Alnwick, NE66 2DE
We will ordinarily refund the full purchase price of the Goods within 14 days of receiving the returned Goods. Goods must be returned unused, and in their original packaging. You must also take reasonable care of Goods before you return them to us. We may reduce the amount we refund to you if you use them, damage them or otherwise do something beyond what is reasonably necessary to examine them that reduces their resale value.
Consumer rights can be found at: https://www.gov.uk/consumer-protection-rights

Our Quality Promise
Be of Satisfactory Quality
Fit for purposes for which goods of that kind are supplied
We cannot guarantee that the UniCurler products will work on all hair types or that any accessories will be suitable for all GHD Products